Frequently Asked Questions

Covering Orders, Returns and Shipping Policies

Find more info on how to process a return and where we ship our items .

What's the Timeframe to process and ship my order?

At No4mat, we do our best to process orders promptly, but since we are currently a small team, we give ourselves enough time to process as many orders in a day as possible.

How Do I Cancel An Order?

Please cancel within 2 hours so that we don’t get to lock and process your order.

We understand that an item may be ordered by mistake, or situation may change. So, therefore, you may need to cancel your order. No4mat allows you to make a cancellation within 2 hours of the time the order went through on our site.
To cancel an order, please log into your account and look for the cancellation button.

My order was cancelled by No4mat, why?

There could be two reasons why an order is canceled by No4mat.
Reason one: It can be due to materials, texts or images violating our guidelines. In most cases, we will seek first to engage a compromise with you, the customer. If the material cannot be changed to fit our standard then the order will be canceled.
Reason two: It could be that as we receive your order, the inventory for the particular item you need runs out.
The full amount charged will be refunded back to the same form of payment originally used to place the order.

Please read our guidelines for submitting materials in full here in our terms of services page, under the “Customizations” section.

What Is Your Return Policy?

Refer to our Return page here for specific No4mat’s return and refund policies. We aim for customer satisfaction and handle returns on a case-by-case basis.

How are my orders shipped if I buy both ready-made and customizable items?

Since customizable items requires extra time to process, the ready-made (non-customizable) item will be shipped separately first.

The Delivery Was "Returned To Sender". Why?

If your order is being returned to the sender, it means that delivery was unsuccessful. Common reasons for items being returned include:

Incorrect Address:
The address provided does not exist or contains errors.
No Forwarding Address:
You moved to a different location but order under the old address.
Refusal by Recipient:
The item was not accepted from delivery person.

We can always send the item again once the shipping situation is sorted out with. however, please keep in mind that new shipping cost may apply.

Please always double check your address and also make sure to review the shipping information listed in the confirmation email.

I'm interested in an item but it's out of stock. what now?

No problem! Please sign up for our insiders newsletter, and you will be alerted whenever items are in stock again. The newsletter form is located on the footer of this page.

Besides getting alerts for out of stock items,our insider’s newsletter also let you know of sweet deals, scoop on upcoming drops and more.

What are the payments methods available on No4mat?

On No4mat’s website, we accept the following payments:

Can No4mat's deliver to P.O. Box?

No, unfortunately we are not able to deliver to P.O. Box or overseas military addresses like AFO/FPO.

Do You Ship International (Outside of the U.S)?

Currently, No4mat ONLY ships locally to the 50 states of the U.S.

We would love to serve people outside of the United States. So, we are looking into ways to expand our reach and serve other areas as we go.

Applies to Tumblers, Bottles and Mugs

Find more info on how process a return and where we ship our items .

Is a product replaceable if it arrives damaged?

Yes, absolutely! We take quality seriously, and if your product arrives damaged, we will promptly replace it. Please contact us within 14 days of receiving the damaged item.

It’s broken? It’s our fault? We will replace it. no questions asked!

What if I have a Tumbler or Mug with a faulty lid?

For Tumblers and Mugs, lids are replaceable by request within the first 14 days after delivery. If you encounter any issues with your lid, reach out to us, and we’ll assist you promptly.

What about scratches and dents? Are they covered?

Unfortunately, scratches and dents are not covered under our replacement policy. However, we encourage you to inspect your order upon delivery to ensure its pristine condition.

On the maintenance tip!

Discover tips and tricks to keep your favorite drinkware looking its best.

How do I clean my tumbler or mug?

Proper cleaning is essential to maintain your tumbler or mug. Follow these steps:

Handwashing: If your tumbler is not dishwasher-safe, soak it in warm, soapy water for about 10 minutes. Then scrub it with a bottle brush and rinse thoroughly.

4 Quick Tips to keep in mind for a long lasting Tumbler from No4mat:

What should I use to clean pottery mugs?

Whether you have ceramic, stoneware, earthenware, or porcelain mugs, opt for a mild soap or detergent without abrasive additives.
Avoid using harsh cleaning solvents that could damage the glaze or discolor the mug over time.

How should I store my tumbler or mug?

Store your lids separately from the bottles or tumblers to allow air circulation.
Proper storage helps maintain the quality and longevity of your drinkware
Store them upright to prevent leaks and maintain their shape. Avoid stacking heavy items on top of them.

Can I heat my tumbler or mug over a stovetop or open flame?

No, avoid using any metal Drinkware on a stovetop or over an open flame or heat source.
Stick to safe methods like microwave or hot water for warming your beverages

How to get rid of my tumbler's bad smell?

Often, if you leave a tumbler with certain fluid content over a period of time with the lid closed, you may end with some discomforting odor. We recommend you give the lid a little bit of attention by letting it sit in dish cleaning water for a couple of hours, or even overnight for better result.